Delete your Vybe account

01

Request account deletion

02

Overview

This page explains how to request deletion of your Vybe account and the personal data Vybe controls. It applies to the Vybe mobile app and website (collectively, “Vybe” or “the Service”).

Account deletion is not instant in the app today. You start a request here or by email; we verify ownership, then delete or anonymize eligible records within the timeline below.

03

How to request account deletion

Choose one of the following:

1. Email (recommended): Send a message to privacy@vybe.finance from the email address linked to your Vybe account. Use the subject line “Vybe account deletion request”.
2. This page: Tap Request account deletion above — your mail app opens with the required details pre-filled.
3. Mobile app: Open Settings → Delete account (opens this page), then send the email request.

Include in your request:

• The email you use to sign in to Vybe
• Your @username, if you claimed one
• Confirmation that you want permanent deletion of your Vybe profile and associated personal data

We may ask you to verify identity (for example, by replying from the registered email or completing a one-time sign-in step) before processing the request.

04

Data that will be deleted

After we verify your request, we delete or anonymize personal data in Vybe systems that we control, including where applicable:

• Profile and account identifiers (name, @username, avatar)
• Email address and account preferences stored by Vybe
• Friends / saved contacts list
• In-app notifications and activity metadata
• Payment PIN configuration (hashed approval PIN records)
• Agent spend keys (VAPTs) and related credentials metadata
• Collect / storefront configuration tied to your account
• Product-interest and marketing signup records
• Pending payment requests created by your account

Deletion removes your ability to sign in and use Vybe with that account. It does not automatically transfer or withdraw wallet balances — see before you delete.

05

Data that may be kept

Some information may be retained after account deletion where required by law, for fraud prevention, dispute resolution, or because Vybe does not control the underlying record:

• Public blockchain data: Transactions already recorded on public networks (for example Base) cannot be deleted, altered, or made private by Vybe or any provider.
• Legal and compliance records: Logs, support tickets, and records we must keep for tax, anti-fraud, or regulatory obligations.
• Aggregated or de-identified data: Statistics that no longer identify you.
• Encrypted backups: Deleted from active systems first; residual copies may persist for a limited backup-retention window before automatic purge.
• Third-party processors: Sign-in and wallet infrastructure (for example Crossmint) may retain data under their policies. We request deletion or disassociation where applicable when you delete your Vybe account.

06

Before you delete

Withdraw or move funds first. Vybe is a self-custody software interface. If you still hold USDC, USDT, or other assets in your wallet, send them to another wallet or exchange before requesting deletion. After deletion we cannot restore access to recover stranded funds.

Export what you need. Save payment history, tax records, or @username details you may need later. On-chain history remains public but may be harder to correlate after profile deletion.

Deletion is permanent for the Vybe account. You may create a new account later, but your old @username may become available to others.

07

Processing time

We aim to complete verified deletion requests within 30 days. Complex cases (fraud review, open disputes, or legal holds) may take longer; we will email you if that applies.

You will receive a confirmation email when deletion is complete or if we need additional information to proceed.

08

Partial deletion and other rights

You may request correction or export of your data without deleting your account. See our Privacy Policy for privacy rights in your region.

Logging out of the app or uninstalling the app does not delete your account or personal data.

09

Contact

Account deletion requests: privacy@vybe.finance

General privacy questions: Privacy Policy — Contact

Do not include private keys, seed phrases, or one-time login codes in email.